← Writing

Learning flows both ways

The interesting part about AI interaction is that the usage style is unique to each person and learning flows both ways.
AI capabilities are improving quickly and users' mental models are shifting with it. What works in Week 1 might be irrelevant by Week 4.
In this evolving relationship, designers need to actively understand:
> how people ascribe agency, intelligence and intentionality to AI responses, and how that affects their interaction style and emotional investment
> how people develop working models of AI reliability and capabilities, similar to how we form attachment styles through repeated interactions and expectation-setting
> what makes people feel comfortable sharing personal information, and how this affects depth of engagement and learning outcomes
With AI agents being a significant focus area of big tech in 2025, perhaps we will shift our focus from designing a sequence of interactions to designing dynamically evolving relationships.

First posted on LinkedIn, 31 December 2024 — reproduced here as written