The core of a User Researcher's job boils down to two things: Learn and Teach.
Learn about users. Teach what you've learned to the builders and decision-makers.
What makes a researcher effective at this? Here's a take:
1/ Teach only some of what you learn - and do it strategically. No infodumping. Give people only what they need for the next decision. Plant seeds early for decisions that are still downstream.
2/ Your students outrank you, and they didn't sign up for class. This is unlike any other teaching relationship. You're correcting and informing people with more power and organizational visibility than you. The authority you carry is only what they've chosen to extend - which means you're always earning it, never holding it.
3/ Expect disengagement - and learn to make anything interesting. The question is always: what does this particular person care about? How does what you found connect to the problem they're facing? If there's no connection, they probably don't need to know.
4/ Repetition is how ideas move through organizations. Not by saying the same thing twice - but by returning to the same core insights from different angles, in different rooms, with different audiences over time.
All of this requires genuine caring - for the people using the product, and for the people building it.
Which makes the current moment genuinely hard. If you're worried your role will be automated away or treated as optional, if you don't feel safe pushing back - it's difficult to show up as a passionate teacher. It's hard to care well for others when your own footing is uncertain.
20 May 2026
Learn and teach
First posted on LinkedIn, 20 May 2026 — reproduced here as written